Returns & Exchanges
At HOROW, we stand behind the quality of our home fixtures and offer a 30-day return window for items in their original packaging. We are dedicated to ensuring your complete satisfaction with every purchase for your home renovation projects.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original manufacturer packaging, ensuring all hardware, manuals, and accessories are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label to the exterior of the box and drop it off at the nearest authorized carrier location.
Inspection and Refund
Once our warehouse team inspects the returned fixture for any damage, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing